Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your data across all WhatzSuite services.
WhatzSuite is an affiliate of Ayruz Data Marketing Pvt Ltd
Data We Handle
Understanding what data we collect and how we use it for your business automation.
WhatsApp Messages
Customer interactions processed for AI automation and order fulfillment
Business Data
Store inventory, event details, appointment schedules, and analytics
Payment Information
Transaction data processed securely through encrypted payment gateways
Account Details
Login credentials, business profiles, and platform preferences
1. Information We Collect
WhatzSuite collects information necessary to provide AI-powered WhatsApp business automation across our grocery ordering, event ticketing, and appointment scheduling services:
Business Account Information
- Business name, address, and contact details
- WhatsApp Business account credentials
- Payment and billing information
- Tax identification numbers where applicable
Customer Interaction Data
- WhatsApp messages between businesses and customers
- Order details, event bookings, and appointment requests
- Customer preferences and interaction history
- Payment transaction records
Technical Information
- Device information and browser type
- IP addresses and location data
- Platform usage analytics and performance metrics
- Error logs and system diagnostics
2. How We Use Your Information
We use collected information to provide and improve our services:
Service Delivery
- Process AI-powered WhatsApp interactions and customer requests
- Generate and deliver QR tickets, order confirmations, and appointments
- Handle payment processing and transaction verification
- Provide real-time business analytics and insights
AI Improvement
- Train and improve our natural language processing models
- Enhance automation accuracy and response quality
- Develop new features and service capabilities
- Optimize platform performance and reliability
Business Operations
- Provide customer support and technical assistance
- Ensure platform security and prevent fraud
- Comply with legal and regulatory requirements
- Send important service updates and notifications
3. Data Sharing and Disclosure
We maintain strict control over your data and only share it in limited circumstances:
Service Providers
- Payment processors (Razorpay) for secure transaction handling
- WhatsApp Business API for message delivery
- Cloud hosting providers for secure data storage
- Analytics services for platform performance monitoring
Legal Requirements
- Government authorities when required by law
- Law enforcement for fraud prevention and investigation
- Regulatory bodies for compliance verification
- Legal proceedings when compelled by court order
We Never Share
- Personal data with advertisers or marketers
- Customer lists with third parties
- Proprietary business information
- Individual WhatsApp conversation contents
4. Data Security
We implement comprehensive security measures to protect your data:
Technical Safeguards
- End-to-end encryption for all data transmission
- AES-256 encryption for data at rest
- Multi-factor authentication for admin access
- Regular security audits and penetration testing
Operational Security
- 24/7 monitoring for security threats
- Employee background checks and training
- Incident response and breach notification procedures
- Regular backups with disaster recovery protocols
5. Your Privacy Rights
You have several rights regarding your personal data:
Access & Portability
- Request copies of your personal data
- Export your business data in standard formats
- Access activity logs and usage analytics
Control & Deletion
- Correct inaccurate personal information
- Delete your account and associated data
- Opt out of non-essential communications
To exercise these rights, contact us at [email protected]. We will respond within 30 days of receiving your request.
6. Data Retention
We retain data only as long as necessary for business operations and legal compliance:
Active Account Data
Retained throughout your active use of WhatzSuite services
Transaction Records
Kept for 7 years for accounting and tax compliance purposes
Anonymized Analytics
Aggregated usage data retained indefinitely for service improvement
Deleted Accounts
Personal data deleted within 90 days, with 30-day recovery period
7. International Data Transfers
WhatzSuite operates primarily from India, but we may transfer data internationally for service delivery and support:
- All international transfers use appropriate safeguards (Standard Contractual Clauses)
- We ensure adequate protection levels in destination countries
- EU and UK users benefit from specific GDPR compliance measures
- Data localization requirements are respected where applicable
8. Children's Privacy
WhatzSuite is designed for business use and is not intended for children under 13 years old. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it immediately.
Parents and guardians who believe their child has provided information to us should contact [email protected] immediately.
Contact Our Privacy Team
For questions about this privacy policy or to exercise your privacy rights:
Privacy Officer Email: [email protected]
We will acknowledge receipt of your inquiry within 2 business days and provide a substantive response within 30 days.