Terms of Service

By accessing or using WhatzSuite's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you may not use our services.

These terms apply to all users of WhatzSuite's platform, including store owners, event organizers, healthcare providers, and their customers who interact with our AI-powered WhatsApp automation services.

WhatzSuite provides an AI-powered WhatsApp business automation platform that enables:

• AI-powered grocery ordering and inventory management for retail stores
• Event ticketing, payment processing, and QR ticket delivery via WhatsApp
• Appointment scheduling and calendar integration for healthcare and service providers
• Natural language processing for customer interactions
• Real-time analytics and business intelligence
• Secure payment processing through third-party providers
• Customer support and technical assistance

We reserve the right to modify, suspend, or discontinue any part of our services at any time with reasonable notice.

As a user of WhatzSuite's services, you agree to:

• Provide accurate and complete information when creating your account
• Maintain the security of your account credentials
• Use the services only for lawful business purposes
• Comply with all applicable laws and regulations in your jurisdiction
• Respect the privacy and rights of your customers
• Not attempt to reverse engineer, hack, or abuse our platform
• Keep your contact information and business details updated
• Respond promptly to customer inquiries and complaints

Payment processing for event tickets and other transactions is handled through our integrated payment partners, including Razorpay. By using our payment services, you also agree to the terms and conditions of our payment providers.

• Service fees are clearly disclosed before any transaction
• Refunds are processed according to our refund policy
• You are responsible for any taxes applicable to your transactions
• Payment disputes must be reported within 30 days of the transaction
• We reserve the right to suspend accounts with payment violations

Our services integrate with WhatsApp Business API to provide automated customer interactions. We are committed to protecting your privacy and the privacy of your customers:

• We process customer data only as necessary to provide our services
• All data transmission is encrypted using industry-standard protocols
• We comply with applicable data protection laws including GDPR and local privacy regulations
• Customer WhatsApp messages are processed for AI automation purposes only
• We do not sell or share personal data with third parties for marketing purposes
• Users can request data deletion in accordance with our privacy policy

WhatzSuite provides services "as is" and makes no warranties about the continuous availability or error-free operation of our platform. Our liability is limited to:

• The amount of fees paid by you in the preceding 12 months
• Direct damages only, excluding consequential or indirect losses
• Service credits for documented downtime exceeding our SLA commitments

We are not liable for losses resulting from third-party services, force majeure events, or misuse of our platform by users or their customers.

WhatzSuite and its AI technology, software, and related intellectual property are owned by Ayruz Data Marketing Pvt Ltd. Users are granted a limited license to use our services for their business operations only.

• You retain ownership of your business data and customer information
• We retain ownership of aggregated, anonymized usage analytics
• Reverse engineering or copying our AI models is strictly prohibited
• Your business branding and content remain your intellectual property

Either party may terminate the service agreement with 30 days written notice. We may suspend or terminate accounts immediately for:

• Violation of these terms of service
• Fraudulent or illegal activities
• Non-payment of fees after grace period
• Abuse of our platform or customer service

Upon termination, you will retain access to your data for 90 days for export purposes, after which it may be permanently deleted.

These terms are governed by the laws of India. Any disputes will be resolved through arbitration in Trivandrum, India, in accordance with the Arbitration and Conciliation Act, 2015.

For international users, local consumer protection laws may also apply where they provide greater protection than these terms.

We may update these terms from time to time to reflect changes in our services or legal requirements. Users will be notified of material changes via email or platform notifications at least 30 days before they take effect.

Continued use of our services after term changes constitutes acceptance of the updated terms.